Frequently Asked Questions
Delivery Guarantee
Buy with confidence the first time and every time from Axon Labs. We guarantee the delivery of our shipments.
If your package is lost or damaged, we will send another shipment out.
In the event that you provided us with an incorrect address, we will request payment for the surcharge to re-route the package or the fee for a new shipment.
Domestic Shipping
All domestic orders are shipped within one business day using USPS.
Expected delivery timeline by shipping type:
- Standard ($3.95) - 4-5 business days
- Expedited ($9.95) - 2-3 business days (continental USA)
International Shipping
In order to expedite and ensure delivery to our customers, all Axon Labs international shipments to eligible countries are sent by USPS. Delivery dates can range anywhere from 4 - 14 business days.
International shipments may be subject to additional duties, import taxes, and/or customs fees that are the responsibility of the customer.
In the event that a shipment is refused and returned, Axon Labs LLC. reserves the right to retrieve any costs incurred from the customer.
Restricted Countries
Due to import laws we are unable to ship to the following countries. If you believe this is incorrect please contact us.
- Austria
- Belgium
- Germany
- Ireland
- Italy
- Morocco
- Norway
- Sweden
- Ukraine
- United Kingdom
Shipping to Canada
Canadian customers are eligible for USPS shipping.
Are Nootropics Safe?
Absolutely. Our premium ingredients have been rigorously tested for efficacy, purity and safety. Plus they're supported by decades of scientific research.
Proprietary Formulas
We use proprietary formulas to protect the ratios of certain ingredients in our products. This allows us to continue our development and research.
Axon Labs uses only the finest, pharmaceutical-grade compounds within our products.
Are Nexus and Mitogen gluten free?
Yes, both are gluten free.
Are Nexus and Mitogen soy free?
Mitogen is soy free. The phosphatidylserine in Nexus is derived from soy, so Nexus is not soy free.
Coupons
At times Axon Labs will offer coupons or discounts for our products. Unless specifically stated these coupons do not apply to subscription offers.
Returns
Axon Labs stands behind its products and we accept returns for any reason within 30 days of purchase. We will make a full refund of the product's cost (minus the cost of any enhanced shipping) upon receipt of a returned order.
Subscriptions
Currently our subscription program is only available for our United States customers. If you live outside of the US, you'll have to make a regular purchase.
Shipping to APO or FPO Military Addresses
To make sure your package gets to its destination, follow the instructions for entering a military address at this page.
Wholesale and Retail
If you a merchant or health professional interested in re-selling Axon Labs products, please email wholesale [at] axonlabs.io.